Our Commitment to Privacy and Data Security

At WiserCare, we take customer service seriously, setting high standards for availability, quality, privacy, and security. We hold ourselves to a rigorous set of standards and testing protocols to meet this commitment. For example:

Security and Privacy

• We have obtained SOC2 Type II certification, and conduct an annual SOC2/HITRUST CSF Audit.

• Our team completes HIPAA and security / compliance training annually.

• We secure patient data both in transit and at rest leveraging industry-standard encryption protocols.

• We replicate our database in real-time from our main region to our failover region for high availability.

• We monitor continuously for abnormal traffic using both network-based and host-based intrusion detection.

• We perform frequent (in some cases, nightly) vulnerability scans, as well as evaluate all code, firewalls and network configurations for vulnerabilities and risks.

• We undergo external third-party penetration and vulnerability testing of our systems.

Quality and Availability

• We replicate our database in real-time from our main region to our failover region for high availability.

• We perform multiple reviews of any changes to our system prior to deployment, with each also passing an automated build / test / deploy gauntlet before going live.

Disaster Planning

• We plan for disasters and perform simulations and cross-region disaster recovery runs to ensure that we can continue operations for our customers, even if disaster strikes.

.